Most frequently asked questions

Do I need to create an account in the Click Shop online store

Yes...you cannot purchase without creating an account. When you register, you will be able to benefit from the following features

Review the history and status of your purchases on the online store.

Save your favorite products in the wish list.

Save your address to make future shopping easier.

Can I cancel my order

Yes, you can cancel your order before shipping the product. However, if the product is shipped, you can return the product while bearing the shipping cost, provided that the product is in good condition, that is, in the same original condition in which you received the product.

 Can I track my order

Yes, you can. Upon receipt of your order, an email will be sent to you containing the purchase order number and the shipment number, and you can track the shipment through the shipping company’s website.

 Will I be notified about available and unavailable products

Yes... when you make any purchase from the online store, you will be notified when choosing the product whether it is available or not in stock.

 What are the available payment methods

You can pay by choosing one of the following methods to complete the purchase process

Credit cards (Visa - MasterCard - Mada) and STC PAY.

Payment in cash upon receipt according to site policy.

Payment through one of the later payment gateways (Tabby - Tamara - MISpay)

 What if I am not present when my order is delivered

You can authorize another person to receive your shipment when you make the purchase by choosing to add the address of the recipient who will act on your behalf in receiving the shipment based on the data recorded during the purchase and payment process.

How can I write to you

You can write to us through one of the following means

By calling or WhatsApp messages on the following number: 00966540055977

Or send an email to the following email address: [email protected]